Növbə Biznes Support

Contact Support

Növbə Biznes is a Novbe product for service-business operations. For help with the mobile app or other Novbe services, message our monitored WhatsApp support number at +994 55 834 46 95 or email support@novbe.az.

To help us investigate, include:

  • A short description of the problem
  • The screen or feature where it occurred
  • Your device model and iOS or Android version
  • The Növbə Biznes app version, if available
  • A screenshot of the issue, with personal or customer information hidden

Never send your password, verification code, payment-card details, or real customer records by email. Novbe support will not ask for your password.

WhatsApp Account Verification

+994 77 397 10 40 is Novbe’s official automated phone-number verification number. It is not monitored for customer-support enquiries.

Start verification only from a Novbe website or application and follow the instructions shown there. For questions or assistance, use the monitored support number above. Read the Novbe WhatsApp Verification information for the official numbers and security guidance.

Account Access

Use the password-recovery option on the sign-in screen if you cannot remember your password. If you cannot access your registered email address or the recovery flow does not work, contact support@novbe.az.

If you can sign in but cannot see a business or feature, confirm that the correct business is selected. Access to customers, appointments, team settings, services, and locations can depend on the role and permissions assigned by the business owner.

Appointments and Business Timezone

Növbə Biznes displays appointment times using the selected business’s configured timezone, which can differ from the timezone configured on the mobile device.

When reporting an appointment-time issue, include the business timezone, appointment date, expected time, and displayed time. Do not include a customer’s full name, phone number, or other personal information.

Camera and Photo Library

The mobile app may request camera or photo-library access when an authorized user chooses to add or update a profile or team-member photo. These permissions can be changed in the device settings.

If photo upload is unavailable, confirm that camera or photo-library permission is enabled for Növbə Biznes and try again. The app does not need access to the entire photo library; it receives only the photo selected or captured by the user.

Privacy and Account Deletion

Account deletion can also be started from Account settings in the Növbə Biznes mobile or business web application. For privacy, access, correction, or deletion questions, email support@novbe.az.

Supported Languages

Növbə Biznes is available in Azerbaijani, English, and Russian. You can change the application language from Settings.

Service Information

Növbə Biznes requires an active internet connection and access to the Novbe service. Available features depend on the selected business, subscription or service configuration, and the user’s assigned role and permissions.